In the competitive world of barbering, understanding customer experience audit can be the difference between a thriving shop and one that struggles to pay the rent.
At Operation Glass Door, we believe in systems, not guesswork. Here are 3 proven strategies to master this area of your business.
1. The Walk-By Test
Walk past your shop on the other side of the street. What do you see? Is the window clean? Is the sign lit?
2. The Phone Call
Call your own shop. How do they answer? "Hello" vs "Good afternoon, [Shop Name], [Name] speaking".
3. The Smell
Ask a friend to walk in and sniff. You are nose-blind to your own shop.
Ready to implement this?
Reading about customer experience audit is easy. Executing it consistently is hard. If you want us to help you set up these systems—from marketing to operations—let's talk.
We'll look at your shop for free and tell you exactly where you're losing money.